Terms of service
Outline
www.charmelife.in (“Website”) is solely operated by Charme.Life, a company established under the laws of India. Any terms referring to “we”, “our”, and “us” across the website refer to Charme.Life. Only after seeking your (the users’) consent to all our terms, conditions, and policies stated here, Charme.Life offers this website (inclusive of all the information, services, and products).
By visiting this website and/ or purchasing something from this site, you (including vendors, customers, contributors, or merchants) agree to these Terms & Conditions. Kindly go through all these Terms & Conditions before accessing any part of this website.
Kindly go through all our Terms & Conditions (hereby called as T&Cs) before accessing our website or services. In case you are not willing to accept any or all of the T&Cs, you may choose not to access/use our website or services. Any/All new features, products, tools, or services added to the current website shall be subject to these T&Cs.
Charme.Life reserves all the rights to change, replace, or update any/all parts of these T&Cs by posting about the same to the website. Your continued usage of the website or its services, post the updatation shall be considered as your acceptance of the T&Cs. You (the user) shall be responsible to keep checking this page for the latest updates or changes.
Charme.Life’s website is hosted on Shopify Inc. It offers us a platform to sell our products and services.
Online Store
By agreeing to these T&Cs, you acknowledge that you have given us your consent to use/ save/ access your data. You also agree that you or your dependencies are eligible to use this website.
No products or services from this website must be used for illegal or illicit purposes. Nor should you violate any laws of the jurisdiction.
By accepting the T&Cs, you undertake and accept to use this website and its services without violating the legal rights of other users.
If the customer conduct exploits any of our services, violates the laws of the jurisdiction, or turns to be harmful to our concerns, we reserve all the rights to refuse the users any of our services/ products, terminate accounts, or/and cancel orders at our complete discretion. You must not make any inappropriate, indecent, derogatory, or mean comments about Charme.Life or its partners, associates, or anything owned by us.
Return
You can mail us at care@charme.life to request returns within 48 hours of the delivery. The Order No., Courier Docket No., and the Reason to Return needs to be mentioned in the mail.
- Life holds on to the standard return policy of 7 days.
- A proof of purchase (bill/receipt) needs to be shared to initiate a return.
- The product must be in original packaging & unused to be eligible for returns.
- Kindly do not return the order to the manufacturer.
All products sold on Charme.Life is original & genuine. We value your purchase. And, we are committed to making your shopping experience a charming one 😊
Exchange
You can mail us at care@charme.life to request for exchange within 48 hours of the delivery. Products that are not sealed in original packaging are not eligible for exchanges. Only damaged, mishandled, or wrongly delivered products can be exchanged.
Refund Policy
- COD orders are not eligible for refunds.
- Refunds are applicable only on damaged products or incorrect delivery for prepaid orders.
- Your refund shall be initiated within 2-5 business days of receiving the refund request.
- The initiated refund amount is estimated to be credited between 4-8 days. (The refund credit is also dependent on various external factors including the payment gateways, banks, etc.)
Refund Mode
For canceled or returned orders, the refund amount shall be credited to the same account from which the payment of the order was fulfilled.
Privacy
Charme.Life is committed to protecting the privacy of you, our esteemed customers. If only we ask for a few details in order to identify you on your next visit, you can be sure-fire that it will be used only under this Privacy Policy. Charme.Life is authorized to update this Privacy Policy as and when required. You can keep an eye on this page to stay updated.
Shipping
If you are not happy with the product or the order was wrongly delivered to you, please ship the same to the following address:
Krishna Enterprise
A/1, 1st Floor, Sarita Darshan Soc,
Near Karaka Building, Opp. Jay Hind Press,
Ashram Road, Ahmedabad, Gujarat – 380009
Questions about the Terms of Service should be sent to us at care@charme.life